Office 2016 for Mac

What to try if you can't install or activate Office 2016 for Mac using Office 365 for business

We're sorry you're having difficulty installing or activating Office 2016 for Mac. Review this list for the issue that best describes your situation, and then go through the suggested steps in order to find a solution. If your issue isn't listed, try the basic troubleshooting steps.

NOTE: If you have a home, personal, or University account, see What to try if you can't install or activate Office 2016 for Mac. Not sure which account you're using? See Where to sign in to Office 365.

Error or condition

What to try

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Clear the web browser cache. Delete history, cookies, and any other website data. For example, if you're using the Safari browser, select Preferences, select Privacy tab, selectRemove all website data, and then Remove now.

System requirements not met

Check that your Mac meets or exceeds the minimum system requirements. For the most up-to-date system requirements information for Office 2016 for Mac in Office 365 for business, see System requirements for Office - Office 365 subscription plans.

No license found

  1. Verify your account to make sure you're using the right one, and have a current subscription.